Azores Airlines Frankfurt Office in Germany

  •  Frankfurt, Germany
  •  (+351) 296 209 720
  •  24 Hours
  •  info@sata.pt

Connect with the Azores Airlines Frankfurt office and receive personalized travel assistance. Make preferred changes to your booking, add special assistance, upgrade to a higher cabin, or cancel your reservation. Use the shared contact information and get in touch with an airline representative for prompt guidance with services.

If you are already well-versed in online procedures, you might also want to check out Azores Airlines’ manage booking feature.

Details of Azores Airlines Frankfurt Office

Address:Frankfurt, Germany
Contact Number:(+351) 296 209 720
Fax:(+351) 296 288 631
Email:info@sata.pt
Working Hours:24 Hours

Azores Airlines Manage Booking Guidelines

Almost every adjustment to the flight ticket can be done online on the official website or the airline’s mobile app. From canceling the ticket and changing the departure date to adding special assistance, everything.

On the other hand, the Azores Airlines office in Frankfurt can assist you if you come across any challenges. 

How to Cancel an Azores Airlines Flight?

Azores Airlines’ 2026 flight cancellation policy allows passengers to cancel tickets for free within a 24-hour grace period. It is applicable only when the booking is made at least 7 days before the departure. Outside this window, cancellation charges are applied.

  1. Open the official website at www.azoresairlines.pt.
  2. Click on the “My Trip” option on the panel of the booking tab.
  3. Provide your booking reference number and enter your last name.
  4. Click “Next” to access your bookings and choose the flight you wish to cancel.
  5. Now, navigate the “cancel flight” option.
  6. Pay the applicable fee.
  7. Confirm the cancellation and receive the email on your registered ID.

Steps to Complete Azores Airlines Online

All travelers can download their boarding passes from 48 hours to 1 hr 15 min before the scheduled departure. However, web check-in isn’t available for some flights and passengers, like Intercontinental and European flights, and SATA IMAGINE members upgraded to comfort class.

  1. On the website, you can find the “check-in” option on the panel of the booking tab.
  2. Click on that and provide your booking code and last name.
  3. Check the declaration and click on the “Next” button.
  4. The window will open only when the online check-in has started.
  5. Select your seats and follow your on-screen instructions.
  6. Complete check-in and receive an e-boarding pass.

Flying from Kazakhstan? Check out the Belavia Airlines Aqtau Office details.

Procedure for Changing Azores Airlines Flight

The SATA Azores flight change policy 2026 allows travelers to make changes for free and for a fee, depending on the fare type. Budget-friendly tickets usually have less flexibility than the expensive ones. 

  1. Access the official webpage or open the mobile app.
  2. Log in to your account through “My Trip.”
  3. Select the flight and choose the new preferred date or time. This completely depends on the availability.
  4. Pay the fare difference and the applicable fee amount.
  5. Changes will be confirmed once you make the payment.
  6. The airline will share the updated e-ticket via email on your registered ID.

Azores Airlines Frankfurt Office Map and Location

Airport Name:Frankfurt Airport
Airport Address:60547 Frankfurt am Main, Germany

Map:

Azores Airlines Head Office Information

Address:SATA Azores Airlines, Rua Dr. José Bruno Tavares Carreiro, N. º 6, 5º Piso, 9500-119 Ponta Delgada, S. Miguel, Azores – Portugal
Phone number:(+351) 910696834 / (+351) 296 209 748 
Fax number:(+351) 296 672 098
E-mail:corporate@sata.pt / comunicacao@sata.pt
Official Website:https://www.azoresairlines.pt/en

SATA Azores Airlines Baggage Allowance 2026

Arozes Airlines provides a free carry-on bag and one free personal item to all fare types, including the lowest-priced ones. To ensure passengers’ safety and reduce movement onboard, the airline has set a weight limit of 8 kg (15 kg for comfort plus class) and size limits of up to 55 x 40 x 20 cm. Whereas the personal item must be under 40 × 30 × 15 cm.

On the other hand, free checked baggage is provided to only premium ticket holders. Other fare types must be pre-booked at the time of booking or online before departure.

Fare TypeTicket CategoryQuantityWeight Limit
Comfort ClassPlus264 kgMaximum weight per piece – 32 kg.
Light 246 kgThe maximum weight per piece is 23 kg.
Economy ClassTop 246The maximum weight per piece is 23 kg.
Flex123
Basic123
Simple0

Types of Plane / Aircraft Available at Azores Airlines

  • Airbus A320
    • Airbus A320-200
    • Airbus A320neo
  • Airbus A321
    • Airbus A321neo
  • Airbus A330
    • Airbus A330-200

The Azores Airlines Customer Care handles the following inquiries:

Duty Free AllowanceIn-Flight Duty Free ItemsIn-Flight Entertainment
Immigration ServicesAnimals and PetsAirport Facilities
Delayed FlightsUnaccompanied MinorAzores Airlines Lounges
Flight/Visa InfoSeats Enquiries and SelectionMissing Luggage
Airport TransfersImmigration ServicesIn-Flight Meals
Duty-Free AllowanceAirport TransfersFlight Ticket Rescheduling
Baggage AllowanceSports EquipmentAirport Lounges
Flight Ticket CancellationTravel InsuranceFlight Ticket Booking

Frequently Asked Questions

Is there an Azores Airlines office in Frankfurt?

Yes, SATA Azores has an office in Frankfurt that sells flight tickets and provides assistance with airline services.

How long before departure can I complete flight check-in?

As per Azores Airlines web check-in rules, travelers can download their boarding pass from 48 hours to 1 hour 15 minutes before departure time.

Does Azores Airlines provide free baggage allowance?

Yes, every traveler flying with Azores Airlines gets one cabin bag and one personal item for free, even those with the lowest-priced ticket. 

Can I cancel my flight and receive a full refund from Azores Airlines?

If you cancel an Azores Airlines flight within 24 hours of booking, you are entitled to a full refund. However, this is applicable only when the ticket is purchased 7 days before departure.

Does Azores Airlines provide wheelchair assistance?

Yes, Azores Airlines provides complete mobility and medical assistance to travelers when pre-booked at least 48 hours before the scheduled departure time.