Looking for an affordable flight between Cologne and Istanbul? Check out the Pegasus Airlines Cologne office for ticketing services and travel assistance. This help center offers local support for flight changes, baggage assistance, refund queries, and more.
Scroll through to find the office’s full contact details, a quick guide for managing flight tickets, policy breakdown, and more!
Details of Pegasus Airlines Cologne Office
Address: Cologne, Germany
Contact Number: 00 90 850 250 6777
Working Hours: 24 Hrs
Airport Name: Cologne Bonn Airport
Airport Address: Kennedystraße, 51147 Köln, Germany
Airport Contact Number: +492203404001
Map:
Step-Wise Guide for Managing Pegasus Airlines’ Flight
Most ticket-managing tasks can be handled quickly through Pegasus Airlines’ online portal through “Manage My Bookings.” If you prefer face-to-face support, visit the Cologne office.
Cancel Pegasus Airlines Ticket Online
Peagasus Airlines’ cancellation policy allows Comfort Flex ticket holders to cancel tickets without a penalty fee. Light, Saver, and Saver Plus fares may be non-refundable.
- Locate the “Manage Booking” option on the homepage and select the “Cancel Ticket” option.
- The moment you click the option, the screen will display the cancellation rules.
- After reviewing the terms, click on the “confirm” button to cancel the ticket.
- Lastly, pay applicable charges and receive the confirmation at your email address.
Change the Date or Time of a Pegasus Flight
Comfort Flex ticket holders can change their flight date for free under the ticket change policy. Saver fares are subject to a fee. Whereas, Light package tickets are non-changeable.
- Under the “Manage My Booking” section, click on the “Change Flight” option.
- Browse the available options for your preferred new travel date.
- Select your new flight and review any differences in fare or applicable charges.
- Complete the process and receive the updated ticket in your email inbox shortly.
Checking in and Saving Boarding Pass
Web check-in is available from 7 days before departure and closes 60 minutes before boarding time as per the Pegasus Airlines check-in policy 2026.
- The “Check-in” option is available on the airline’s main page.
- Enter your booking reference and last name, then confirm seat assignment.
- Download your boarding pass or save it directly to your phone via the mobile app.
Pegasus Airlines Head Office Information
Address: Aeropark Yenişehir Mah. Osmanlı Bulvarı No: 11/A 34912 – Kurtköy/İstanbul Türkiye
Contact Number: +90 216 560 70 00
Fax: +90 216 560 70 93
Official Email: info@flypgs.com
Official Website: https://www.flypgs.com/en
Pegasus Airlines Baggage Policy 2026 Quick Guide
Pegasus uses a package-based baggage system on international routes from Cologne. What you can bring depends entirely on the fare package you have booked. Hence, always check your ticket or discuss the policy with the airline’s office staff.
| Fare Type | Checked Baggage | Carry-On and Personal Item | Underseat Bag |
| Light | Not Included. Add 12 kg separately at booking. | Not Included | 1 piece of a 3 kg bag (Max 40 cm x 30 cm x 15 cm ) |
| Saver | 1 piece of 20 kg | 1 piece of an 8 kg bag (Max 55 cm x 40 cm x 23 cm) | |
| Saver Plus | 1 piece of 20 kg | ||
| Comfort Flex | 1 piece of 20 kg + free date change & cancellation |
Check Pegasus Refund 2026 Rules for Passengers
Submit a refund request through “My Ticket” at www.flypgs.com, the mobile app, or by calling the sales office. Under Pegasus Airlines’ 2026 refund guidelines, Comfort Flex tickets are fully refundable up to 2 hours before departure. Other fare types may only return taxes or carry a cancellation fee.
Pegasus Airlines Provides a Variety of Planes and Aircraft
- Airbus A300
- Airbus A300B4
- Airbus A320
- Airbus A320-200
- Airbus A320neo
- Airbus A321
- Airbus A321neo
- Boeing 737
- Boeing 737-300
- Boeing 737-400
- Boeing 737-500
- Boeing 737-800
The Pegasus Airlines Customer Care handles the following inquiries:
| Web Check-in | Airport Wifi | Self-Service Kiosk Check-in |
| Flight Information | In-Flight Entertainment | Visa on Arrival |
| Animals and Pets | Seats Enquiries and Selection | Airport Facilities |
| Flight Ticket Cancellation | In-Flight Wifi | Visa Information |
| Promotional Fares | Airport Facilities | Airport Transfers |
| Duty-Free Allowance | Sports Equipment | Baggage Allowance |
| Transit Information | Concierge Services | Unaccompanied Minor |
| Airport Counter Check-in | Missing Luggage | Receipts and Refunds |
Common Questions from Pegasus Passengers
Pegasus Airlines includes only a 3 kg underseat bag (40x30x15 cm) for the Light fare class. Cabin and checked baggage must be purchased separately.
Comfort Flex tickets are fully refundable up to two hours before departure. Light, Saver, and Saver Plus tickets are non-refundable or may incur a cancellation fee.
Online check-in opens 7 days before departure and closes 60 minutes before boarding. Complete the process via the official website or mobile app.
Yes, you can change the date and time of your booking via the “Manage My Booking” option available on the website or mobile app. You can also call the sales office for help.
Reach out to Pegasus at 0888 228 12 12 to speak with representatives and resolve travel-related queries and concerns.
Airport baggage fees are significantly higher than those for pre-booking online. Always add extra baggage through the official website at the time of booking to get the lowest price.
Most refunds are processed within 7-20 business days as per the Pegasus Airlines refund rules. The amount returns to the original payment method.
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