Lufthansa London Sales Office in United Kingdom

  •  London City Airport, London E16 2PX, United Kingdom
  •  +448438370762
  •  Open 24 Hours
  •  customer.relations@lufthansa.com

Find the complete reach-out options for the Lufthansa London Sales Office in United Kingdom listed on this page. Phone contacts are listed for immediate discussions with airline staff, the street address is provided for those wanting face-to-face assistance, and email channels are shared for detailed queries. Whether managing group reservations, checking upgrade possibilities, seeking travel insurance information, asking about frequent flyer benefits, or resolving ticketing issues, these contact details offer flexibility. Choose the right contact methods that suit your needs and time constraints to get the support you need for your journey.

Details of Lufthansa London Sales Office: Contact, Address & Customer Service Details

Speak with the Lufthansa London sales office representatives via the customer care line or by visiting in person. Discuss important travel matters, clear policy-related doubts, and get quick assistance with complex or unexpected situations.

Lufthansa London Sales Office AddressLondon City Airport, London E16 2PX, United Kingdom
Lufthansa Hotline Number+448438370762
Office Opening HoursOpen 24 Hours
Emailcustomer.relations@lufthansa.com
Flight Searchhttps://www.lufthansa.com/pa/en/flight-search
Manage Bookinghttps://www.lufthansa.com/pa/en/login?
Flight Statushttps://www.lufthansa.com/pa/en/flight-search

Map Location:

Lufthansa London Airport Sales Office Address and Contact Details

Identify the Lufthansa London Airport Sales Office location on the attached map. The help desk is located inside the airport, making it easily accessible for departing and arriving passengers. Approach the counter for quick assistance with terminal-related issues. 

Airport NameHeathrow Airport
Lufthansa London Airport Office AddressHounslow, United Kingdom
Airport Contact Number+44 20 8745 1555
Fax Number+44 20 8757 1054
Office Opening Hours24 Hours
Emailheathrow@heathrow.com

List of all Lufthansa Global Sales Offices.

Lufthansa Headquarters Information

Contact the Lufthansa Airlines head office for matters exceeding the expertise of local staff. The headquarters handles complex and legal disputes, including escalated refund claims or policy exceptions. Travelers can contact the HQ team via the given contact details.

Discover where Lufthansa headquarters is located and find out how to get in touch with its staff.

Lufthansa Head Office AddressLufthansa Aviation Centre 60546 Terminal 1 Abflughalle A Frankfurt, Germany
(Lufthansa Aviation Centre 60546 Terminal 1 Departure Hall A Frankfurt, Germany)
Lufthansa Corporate HQ Phone Number+49 69 86 799 799
Lufthansa Headquarters Office Fax Number+49 69 69 646 01
Lufthansa Corporate Office Opening HoursMonday – Friday: 08:00 AM – 05:00 PM / Saturday – Sunday: Closed
Lufthansa HQ Office Emailcustomer.relations@lufthansa.com
Lufthansa Official Websitehttps://www.lufthansa.com/us/en/

Available Lufthansa Fleet Details

Lufthansa Airlines operates one of Europe’s largest and most diverse fleets, with over 300 aircraft. Each plane is carefully selected to match specific routes based on its capabilities and performance needs. If you’d like to know more about the fleet, contact the office team.

  • ATR 42 / 72
    • ATR 72
  • Airbus A300
    • Airbus A300B2
    • Airbus A300B4
    • Airbus A300-600
  • Airbus A310
    • Airbus A310-200
    • Airbus A310-300
  • Airbus A319
    • Airbus A319-100
  • Airbus A320
    • Airbus A320-200
    • Airbus A320neo
  • Airbus A321
    • Airbus A321-100
    • Airbus A321-200
    • Airbus A321neo
  • Airbus A330
    • Airbus A330-200
    • Airbus A330-300
  • Airbus A340
    • Airbus A340-200
    • Airbus A340-300
    • Airbus A340-600
  • Airbus A350 XWB
    • Airbus A350-900
  • Airbus A380
    • Airbus A380-800
  • Boeing 720
    • Boeing 720
  • Boeing 737
    • Boeing 737-100
    • Boeing 737-200
    • Boeing 737-300
    • Boeing 737-400
    • Boeing 737-500
  • Boeing 747
    • Boeing 747-100
    • Boeing 747-200
    • Boeing 747-400
    • Boeing 747-8
  • Boeing 767
    • Boeing 767-300
  • Boeing 777
    • Boeing 777-9
  • Boeing 787 Dreamliner
    • Boeing 787-9 Dreamliner
  • Bombardier CRJ-100 Series
    • Bombardier CRJ-100
    • Bombardier CRJ-200
  • Bombardier CRJ-700
    • Bombardier CRJ-700
  • Bombardier CRJ-900
    • Bombardier CRJ-900
  • British Aerospace BAe 146 / Avro RJ
    • British Aerospace 146-200
    • British Aerospace Avro RJ85
  • Douglas DC-8
    • Douglas DC-8-50
  • Embraer ERJ-190
    • Embraer ERJ-190
    • Embraer ERJ-195
  • Fokker 50 / 60
    • Fokker 50
  • Fokker 70 / 100
    • Fokker 100
  • McDonnell Douglas DC-10
    • McDonnell Douglas DC-10-30

Services Offered by Lufthansa London Sales Office in United Kingdom

Quickly book tickets and the necessary amendments to the ticket at the Lufthansa Airlines sales office in London. The staff at the office are experts in handling all sorts of travel requests, complications, and last-minute requirements.

Lufthansa Mobile AppFlight Ticket BookingBaggage Allowance
Lufthansa HolidaysFlight Ticket CancellationDuty Free Allowance
Lufthansa CodeshareFlight Ticket ReschedulingSelf Service Kiosk Check-in
Lufthansa Duty FreeWeb / Online Check-inSeats Enquiries and Selection
Lufthansa LoungesAirport Counter Check-inAirport Transportation
Miles & MoreIn-Flight MealsAnimals and Pets

Cancel Flight Ticket

While you can cancel a Lufthansa Airlines ticket online via “Manage Booking,” you can also contact the London office for assistance. The staff explain the cancellation rules attached to your fare type and guide you in the right direction.

Refund on Canceled Flight

Lufthansa’s refund policy allows cancellations within 24 hours of booking for a full refund. After that period, your ticket’s refundability determines whether you’re eligible for a refund and how much you will receive.

Learn About Baggage Policy

Contact the London office to get clear insights into Lufthansa Airlines baggage policy tied to your selected ticket and route type. The staff can explain the carry-on size limit, checked baggage weight rule, restricted items, and much more.

Assistance with Web Check-in

Lufthansa Airlines check-in rules allow travelers to download a boarding pass 30 hours before the scheduled departure time. Travelers can use the official website or mobile app to complete the process.

Rectify Name Spelling Errors

Lufthansa Airlines’ name correction policy allows minor and legal corrections through the website or help center. While name rectifications are free, some may incur a fee. Contact the London office for more details.

Getting support from the Lufthansa Airlines sales office in London is now easy with the contact options provided on this page. Whether dealing with reservation issues, checking policies, or requesting travel advice, professional assistance is just a phone call away. Bookmark these details to ensure help is always within reach when needed.

Frequently Asked Questions:

Can travelers access Lufthansa services in London?

Yes, Lufthansa operates a sales office in London where passengers can receive help with flight reservations and various airline services in the United Kingdom.

Will the staff explain baggage rules for transporting sports equipment?

Yes, representatives clarify baggage rules for sporting gear, including bicycles, skis, and golf clubs. They explain special handling requirements and associated fees for equipment.

Can the office provide a refund guide for delayed flights?

Yes, staff offer a refund guide for delay-related compensation. They explain the eligibility criteria and help you understand the documentation needed for claims.

Does the London office process Miles & More redemptions?

Yes, frequent flyer miles can be used for bookings at the help desk. Staff search for reward seat availability and complete your reservation using points.

What does the cancellation policy say about medical emergencies?

The cancellation policy may offer flexibility for medical situations. Staff review your circumstances and explain what documentation is required for consideration under special conditions.

Can I update passenger details according to the name change policy?

Yes, minor corrections are handled in accordance with the name change policy. Staff process spelling fixes, but complete name changes require canceling the existing ticket and purchasing a new one.

Will representatives explain check-in rules for codeshare flights?

Yes, staff clarify check-in rules for codeshare bookings. They explain which airline operates your flight and where to complete check-in procedures at the airport.

Can the office arrange wheelchair assistance at Heathrow?

Yes, mobility support requests are processed at the sales office. Contact staff at least 48 hours before departure to organize wheelchair services and airport assistance.

Does the help desk assist with seat selection for families?

Yes, family seating requests are handled at the office. Staff work to keep parents and children together and arrange appropriate seating based on availability.

Can I purchase business class upgrades at the London office?

Yes, cabin upgrades are available at the help center. Approval depends on your ticket type and whether premium seats are still available on your flight.