FlightsCounter » Lufthansa Offices » Lufthansa Mexico Office
The Lufthansa Mexico office is located at Av. Ejército Nacional Mexicano 418, Polanco, Polanco V Secc, Miguel Hidalgo, 11560 Ciudad de México, CDMX, Mexico. Passengers based in Mexico City can use the contact details listed on this page to get in touch with the office team for assistance with bookings, cancellations, changes, and other travel-related services. The office operates on weekdays, so it is worth checking the hours before making the trip or placing a call. For time-sensitive requests or special service arrangements, contacting the office well in advance is strongly recommended.
Lufthansa Mexico Phone Number: +52 55 5091 3140
Working Hours: 8 AM to 6 PM (Monday – Friday) Closed on Weekend and Public Holidays
Email: reservas.mexico@lufthansa.com
Map:
Information of Lufthansa Mexico City Office
Lufthansa Mexico City Airport Name: Mexico City International Airport Benito Juárez
Airport Address: Av. Capitán Carlos León S/N, Peñón de los Baños, Venustiano Carranza, 15620 Ciudad de México, CDMX, Mexico
Airport Contact Number: +525524822400
Contact Details of Lufthansa Airport Office
Address: Lufthansa Aviation Centre 60546 Terminal 1 Abflughalle A Frankfurt, Germany
Contact Number: +49 69 86 799 799
Fax: +251-11- 661 1474
Email: customer.relations@lufthansa.com
Official website: www.lufthansa.com
Aircraft & Plane Types Provided by Lufthansa Airlines
- Airbus A319-100
- Airbus A320-200
- Airbus A320neo
- Airbus A321-100
- Airbus A321-200
- Airbus A321neo
- Airbus A330-300
- Airbus A340-300
- Airbus A340-600
- Airbus A350-900
- Airbus A380-800
- Boeing 737-300
- Boeing 737-300
- Boeing 747-400
- Boeing 747-8I
- Boeing 777-9
The Lufthansa Customer Service Mexico Handles the Following Inquiries:
| In-Flight Duty Free | Immigration Services | In-Flight Entertainment |
| Flight Wifi | Trip Insurance | Airport Facilities |
| Concierge Services | Economy Class | Airport Wifi |
| Flight/Visa Info | Flight Ticket Booking | Missing Luggage |
| Business Class | Ethiopian Airlines Duty Free | In-Flight Meals |
| Duty-Free Allowance | Delayed Flights | Meet and Greet |
| Baggage Allowance | Visa Services | Airport Lounges |
| Flight Ticket Cancellation | Animals and Pets | Airport Transfers |
Passengers in Mexico City seeking direct travel assistance should definitely check out the Lufthansa office in Mexico. All the reach-out details are listed on this page to ensure you connect with the airline representatives quickly. The staff handles all travel requests and services. Use the shared details to get in touch with the team at the right time.
Frequently Asked Questions:
The Lufthansa office is located in Mexico at Av. Ejército Nacional Mexicano 418, Polanco, Polanco V Secc, Miguel Hidalgo, 11560 Ciudad de México, CDMX, Mexico. It is reachable by phone and in-person visits. Travelers can contact them for comprehensive travel help.
Yes, you can book Lufthansa flights from Mexico by contacting the airline representatives at +52 55 5091 3140. The team also explains fare rules, seat layouts, and other guidelines associated with your bookings.
Yes, travelers flying with Lufthansa Airlines can visit the Mexico office for assistance with refund claims. The staff will guide you through your eligibility for refunds and related guidelines.
For Lufthansa flights departing from Mexico, travelers must arrive 3 hours before departure to complete passenger formalities on time. This ensures your boarding is smooth and stress-free.
The Lufthansa office operates from 8 AM to 6 PM in Mexico. It is open on weekdays, from Monday to Friday, and closed on Saturdays and Sundays. The office may also remain closed on public holidays.
Yes, Lufthansa provides special services and wheelchair assistance at Mexico City Airport if the booking is made on time. The airline suggests informing its representatives and airport staff at least 48 hours before departure to ensure proper arrangements.
Lufthansa Airlines flies to its two main hubs in Frankfurt (FRA) and Munich (MUC) from Mexico. Travelers land at these destinations and take a connecting flight to explore a wide range of destinations.
Yes, travelers flying with Lufthansa from Mexico can check in 30 hours before departure on the website and mobile app. Complete the check-in by providing your booking reference number, then download the boarding pass.
Lufthansa Airlines serves Terminal 1 at Mexico City International Airport (MEX) for its flight departures and arrivals. Before boarding, travelers have to check in, submit their bags, and go through security screenings.
For flights from Mexico, you can check the flight status on the Lufthansa website by providing either the flight number, route, or airport details, along with your departure date.
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