FlightsCounter » Lufthansa Offices » Lufthansa Chicago Office in United States
The Lufthansa Chicago office is located at 10000 W O’Hare Ave, Chicago, IL 60666, United States. Travelers needing extra assistance with their bookings or airline services can visit or call the office staff. Use the contact details provided on this page and connect with representatives for ticket changes, cancellations, upgrades, and special services. The airline suggests providing staff with information at least 48 hours before departure for special and last-minute travel requests.
Contact the Lufthansa Office in Chicago
While travelers can visit the Chicago office in person for Lufthansa bookings, it is recommended to call beforehand to check staff availability. Make sure to stay prepared along with your booking reference number and travel details to ensure a speedy process.
| Lufthansa Chicago Office Phone Number | +1 800 645 3880 |
| Working Hours | 9 AM to 6 PM (Monday to Friday) |
| Email Address | customer.relations@lufthansa.com |
Map:
About Lufthansa Terminal at ORD Airport
Lufthansa Airlines uses Terminal 1 at Chicago O’Hare International Airport (ORD), operating all its flight departures and arrivals from Concourse B. However, international arrivals take place in Terminal 5. Passengers can use the Airport Transit System (ATS) to move between the two terminals.
| Airport Address | 10000 W Balmoral Ave, Chicago, IL 60666, United States |
| Code | ORD |
| Contact Number | (800) 832 6352 |
| Lufthansa JFK Terminal | Terminal 1 and Terminal 5 (for international arrivals only). |
Lufthansa Head Office Contact Details
Address: Lufthansa Aviation Centre 60546 Terminal 1 Abflughalle A Frankfurt, Germany
Contact Number: +49 69 86 799 799
Fax: +251-11- 661 1474
Email: customer.relations@lufthansa.com
Official website: www.lufthansa.com
Plane / Aircraft Types
- Airbus A319-100
- Airbus A320-200
- Airbus A320neo
- Airbus A321-100
- Airbus A321-200
- Airbus A321neo
- Airbus A330-300
- Airbus A340-300
- Airbus A340-600
- Airbus A350-900
- Airbus A380-800
- Boeing 737-300
- Boeing 737-300
- Boeing 747-400
- Boeing 747-8I
- Boeing 777-9
Comprehensive Travel Services Offered at the Lufthansa Chicago Office
Travelers flying out of Chicago with Lufthansa can reach out to the airline office for personalized travel guidance. The airline representatives offer immediate assistance with a wide range of travel services, from simple round-trip bookings to complex itineraries and travel procedures. To ensure you get prompt solutions, make sure you contact the team well in advance.
Flight Booking Assistance
The airline representatives at the Lufthansa office can assist passengers with booking a flight from Chicago. They can guide travelers through the ticket change process and fare rules, and help them understand travel routes. Travelers can also ask about seat selection, baggage rules, and booking conditions before confirming their trip. This makes it easier to manage travel plans and avoid confusion.
Traveling with Pets on Lufthansa
Lufthansa allows pet travel as long as the total weight of the pet and carrier is 8 kg or less. If you are planning to travel with your pet, make sure to contact the Chicago office for information on travel rules, accepted animal types, and whether pets can travel in the cabin or must travel in cargo. The team will explain required documents and route-based restrictions.
Filing a Missing Luggage Report
If baggage goes missing after a Lufthansa flight from Chicago, passengers should begin the reporting process as soon as possible. Make sure to approach the baggage desk before leaving the airport and fill out the claim form. The airline can help with baggage tracking, claim details, and follow-up steps until the issue is resolved.
In-Flight Entertainment on Lufthansa Flight
On flights departing from Chicago O’Hare, Lufthansa often offers in-flight entertainment, including movies, TV shows, music, and other options, on many aircraft. The exact services may depend on the plane and route. Travelers can check entertainment details before departure, and the Chicago office can help with general flight service information.
| In-Flight Duty Free | Immigration Services | In-Flight Entertainment |
| Flight Wifi | Trip Insurance | Airport Facilities |
| Concierge Services | Economy Class | Airport Wifi |
| Flight/Visa Info | Flight Ticket Booking | Missing Luggage |
| Business Class | Ethiopian Airlines Duty Free | In-Flight Meals |
| Duty-Free Allowance | Delayed Flights | Meet and Greet |
| Baggage Allowance | Visa Services | Airport Lounges |
| Flight Ticket Cancellation | Animals and Pets | Airport Transfers |
Using the phone number and address details shared in this guide, you can easily connect with the Lufthansa office in Chicago. It is advised to visit the representatives in person for assistance with special requests, unaccompanied minor flights, group reservations, and any other complex airline procedures. Just be sure to call or visit during working hours and well before the departure date.
Frequently Asked Questions:
The Lufthansa office located in Chicago is at 10000 W O’Hare Ave, Chicago, IL 60666, United States. Travelers can contact the office staff by phone or visit the address for in-person assistance.
You can contact the Chicago office by phone at +1 800 645 3880 to speak with Lufthansa representatives about bookings and related airline services. You can also visit the office during business hours.
No, travelers generally do not require an appointment to visit the Lufthansa help center in Chicago. However, it is recommended to call before visiting to ensure staff is available and save time.
Lufthansa Airlines operates out of Terminal 1 at Chicago O’Hare International Airport. Most of its departures and arrivals take place at Concourse B, except for international arrivals, which are handled at Terminal 5.
Yes, you can download a Lufthansa boarding pass online 30 hours before departure via ORD. Visit the airline’s website or mobile app to complete the check-in process and download your boarding ticket.
The Lufthansa office is available Monday to Friday, between 9 AM and 6 PM, to handle flight bookings from Chicago. Travelers needing any sort of assistance with airline services can visit the office during working hours.
Yes, Lufthansa provides all types of special and accessibility services to its passengers traveling from Chicago Airport. To book it, travelers can contact the airline representatives at the time of booking or later through the website or the city office.
Lufthansa recommends contacting the Chicago office for booking a flight for an unaccompanied minor. Such bookings require completion of important formalities, which can be handled in person.
For Lufthansa international flights from ORD, travelers must arrive at the departure terminal at least 3 hours before departure. Arriving early ensures all the passengers’ formalities are completed on time.
Lufthansa Airlines does not allow name changes on the ticket after booking. All tickets are non-transferable. You can only request name corrections through the Chicago office.
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