Lufthansa Nairobi Office in Kenya

  •  Merchant Square, 100 Riverside Dr, Nairobi, Kenya
  •  +254202666969
  •  8 am - 5:00 pm (Monday - Friday) Closed on Weekend
  •  customer.relations@lufthansa.com

Situated at Merchant Square, 100 Riverside Drive, Nairobi, Kenya, the Lufthansa Nairobi office offers travel solutions to passengers. Whether it is a new reservation, a change to an existing booking, or a query about airline services, the team at this office is well positioned to assist. The phone number and other contact details are all available on this page for easy reference. Passengers are advised to get in touch during weekday business hours, as the office remains closed on weekends.

Phone Number: +254202666969

Working Hours: 8 am – 5:00 pm (Monday – Friday) Closed on Weekend

Email: customer.relations@lufthansa.com

Your Travel Assistance at the Lufthansa Nairobi Airport Counter

Airport Name: Jomo Kenyatta International Airport

Airport Address: Embakasi, Nairobi, Kenya

Airport Contact Number: +25420822111

Map:

Contact Information of Lufthansa Head Office

Address: Lufthansa Aviation Centre 60546 Terminal 1 Abflughalle A Frankfurt, Germany

Contact Number: +49 69 86 799 799

Fax: +251-11- 661 1474

Email: customer.relations@lufthansa.com

Official websitewww.lufthansa.com

Aircraft Types

  • Airbus A319-100
  • Airbus A320-200
  • Airbus A320neo
  • Airbus A321-100
  • Airbus A321-200
  • Airbus A321neo
  • Airbus A330-300
  • Airbus A340-300
  • Airbus A340-600
  • Airbus A350-900
  • Airbus A380-800
  • Boeing 737-300
  • Boeing 737-300
  • Boeing 747-400
  • Boeing 747-8I
  • Boeing 777-9

The Lufthansa Customer Care handles the following inquiries:

In-Flight Duty FreeImmigration ServicesIn-Flight Entertainment
Flight WifiTrip InsuranceAirport Facilities
Concierge ServicesEconomy ClassAirport Wifi
Flight/Visa InfoFlight Ticket BookingMissing Luggage
Business ClassEthiopian Airlines Duty FreeIn-Flight Meals
Duty-Free AllowanceDelayed FlightsMeet and Greet
Baggage AllowanceVisa ServicesAirport Lounges
Flight Ticket CancellationAnimals and PetsAirport Transfer

The Lufthansa office in Nairobi gives passengers in Kenya a reliable and direct way to address travel concerns before heading to the airport. The details on this page cover everything needed to reach the team efficiently. Plan your call or visit for a weekday, bring your booking information along, and the staff will take it from there.

Frequently Asked Questions:

Is there a Lufthansa Airlines office located in Nairobi?

Yes, Lufthansa has an office in Nairobi, which is located at Merchant Square, 100 Riverside Drive, Nairobi, Kenya. If you need help with airline services, you can contact the office by phone or in-person visit.

What is the Lufthansa contact number for travelers in Nairobi?

The Lufthansa Airlines number for customers in Nairobi is +25 420 266 6969. Seeking on-call assistance is best for minor queries or when you need immediate help on the go.

Can I arrange wheelchair service at Nairobi Airport through Lufthansa?

Yes, you can arrange mobility or special assistance with Lufthansa Airlines at Jomo Kenyatta International Airport by contacting the Nairobi office or the airline’s customer service team.

Does Lufthansa operate flights to and from Nairobi?

Yes, Lufthansa operates direct flights to and from Nairobi through Jomo Kenyatta International Airport (NBO). It is located at Embakasi, Nairobi, Kenya.

What are the opening hours of the Lufthansa office in Nairobi?

The Nairobi office is open from 8 AM to 5 PM, Monday to Friday, to offer assistance with Lufthansa services. Travelers must contact the office during weekdays, as the office is closed on Saturdays and Sundays as well as public holidays.

Can I visit or call the Nairobi office to correct a name on my Lufthansa ticket?

Yes, you can reach out to the Nairobi office for assistance with your misspelled name on the Lufthansa ticket. According to the airline’s policy, staff may make corrections up to a certain limit, but name changes are not allowed.

How can I submit complaints or feedback to the Lufthansa staff in Nairobi?

You can share your feedback and complaints regarding your flight to/from Nairobi with Lufthansa representatives at customer.relations@lufthansa.com. You may also visit or call the city office for assistance.

Which terminal does Lufthansa use at Jomo Kenyatta International Airport in Nairobi?

Lufthansa uses Terminal 1B at Jomo Kenyatta International Airport for international departures in Nairobi. Travelers must arrive on time to complete departure formalities on time.

Does Lufthansa have a lounge at Nairobi Airport?

Lufthansa does not appear to offer a dedicated passenger lounge at Nairobi Airport. Passengers should check with the airline or airport for current lounge access options.

How do I check the status of my Lufthansa flight from Nairobi?

You can easily check the status of your flight from Nairobi on the Lufthansa website or in the mobile app. The tool requires your flight name and departure details. Provide them with real-time updates.

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