Lufthansa Nairobi Sales Office in Kenya

  •  Merchant Square, 100 Riverside Dr, Nairobi, Kenya
  •  +254207870777
  •  24 hours (Everyday)
  •  customer.relations@lufthansa.com

Planning an international flight or arranging complex tickets comes with its share of challenges, from navigating regulations and restrictions to meeting your specific needs. It’s overwhelming when you’re already juggling a lot. The Lufthansa Nairobi Sales Office in Kenya steps in with reliable support. Knowledgeable staff handle all types of travel situations, offering help for reservations, cancellations, premium seating, or quick adjustments. They make complex travel pretty simple. Not just that, but you can also get assistance with special assistance, upgrades, and extra baggage requests. Check the sections below for precise office location, phone numbers, email, and hours to reach out effortlessly and ensure a seamless journey ahead. 

Details of Lufthansa Nairobi Sales Office: Contact, Address & Customer Service Details

Lufthansa Nairobi Sales Office AddressMerchant Square, 100 Riverside Dr, Nairobi, Kenya
Lufthansa Hotline Number+254207870777
Office Opening Hours24 hours (Everyday)
Emailcustomer.relations@lufthansa.com
Flight Searchhttps://www.lufthansa.com/pa/en/flight-search
Manage Bookinghttps://www.lufthansa.com/pa/en/login?
Flight Statushttps://www.lufthansa.com/pa/en/flight-search

Map Location:

Lufthansa Nairobi Airport Sales Office Address and Contact Details

Airport NameJomo Kenyatta International Airport
Lufthansa Nairobi Airport Office AddressEmbakasi, Nairobi, Kenya
Airport Contact Number+25420822111
Fax Number+254‑020‑822300
Office Opening Hours24 hours
Emailtalk2us@kaa.go.ke

List of all Lufthansa Global Sales Offices.

Lufthansa Headquarters Information

Discover where Lufthansa headquarters is located and find out how to get in touch with its staff.

Lufthansa Head Office AddressLufthansa Aviation Centre 60546 Terminal 1 Abflughalle A Frankfurt, Germany
(Lufthansa Aviation Centre 60546 Terminal 1 Departure Hall A Frankfurt, Germany)
Lufthansa Corporate HQ Phone Number+49 69 86 799 799
Fax Number+49 69 69 646 01
Office Opening HoursMonday – Friday: 08:00 AM – 05:00 PM / Saturday – Sunday: Closed
Emailcustomer.relations@lufthansa.com
Official Websitehttps://www.lufthansa.com/us/en/

Available Lufthansa Fleet Details

  • ATR 42 / 72
    • ATR 72
  • Airbus A300
    • Airbus A300B2
    • Airbus A300B4
    • Airbus A300-600
  • Airbus A310
    • Airbus A310-200
    • Airbus A310-300
  • Airbus A319
    • Airbus A319-100
  • Airbus A320
    • Airbus A320-200
    • Airbus A320neo
  • Airbus A321
    • Airbus A321-100
    • Airbus A321-200
    • Airbus A321neo
  • Airbus A330
    • Airbus A330-200
    • Airbus A330-300
  • Airbus A340
    • Airbus A340-200
    • Airbus A340-300
    • Airbus A340-600
  • Airbus A350 XWB
    • Airbus A350-900
  • Airbus A380
    • Airbus A380-800
  • Boeing 720
    • Boeing 720
  • Boeing 737
    • Boeing 737-100
    • Boeing 737-200
    • Boeing 737-300
    • Boeing 737-400
    • Boeing 737-500
  • Boeing 747
    • Boeing 747-100
    • Boeing 747-200
    • Boeing 747-400
    • Boeing 747-8
  • Boeing 767
    • Boeing 767-300
  • Boeing 777
    • Boeing 777-9
  • Boeing 787 Dreamliner
    • Boeing 787-9 Dreamliner
  • Bombardier CRJ-100 Series
    • Bombardier CRJ-100
    • Bombardier CRJ-200
  • Bombardier CRJ-700
    • Bombardier CRJ-700
  • Bombardier CRJ-900
    • Bombardier CRJ-900
  • British Aerospace BAe 146 / Avro RJ
    • British Aerospace 146-200
    • British Aerospace Avro RJ85
  • Douglas DC-8
    • Douglas DC-8-50
  • Embraer ERJ-190
    • Embraer ERJ-190
    • Embraer ERJ-195
  • Fokker 50 / 60
    • Fokker 50
  • Fokker 70 / 100
    • Fokker 100
  • McDonnell Douglas DC-10
    • McDonnell Douglas DC-10-30

Services Offered by Lufthansa Nairobi Sales Office in Kenya

Lufthansa Mobile AppFlight Ticket BookingBaggage Allowance
Lufthansa HolidaysFlight Ticket CancellationDuty Free Allowance
Lufthansa CodeshareFlight Ticket ReschedulingSelf Service Kiosk Check-in
Lufthansa Duty FreeWeb / Online Check-inSeats Enquiries and Selection
Lufthansa LoungesAirport Counter Check-inAirport Transportation
Miles & MoreIn-Flight MealsAnimals and Pets

Reaching out to the Lufthansa Nairobi Sales Office in Kenya flips your travel stress upside down, shielding your trip from unwanted surprises. Consulting the airline experts helps you experience a mishap-free journey and lets you fully enjoy your trip. Save the contact info and address in your phone now, because you might need it anytime for peace of mind.

Frequently Asked Questions:

Can I buy extra luggage space through the Lufthansa sales office in Kenya?

Yes, the office provides extra baggage services. Call or visit to request an additional allowance and pay the required fee for your travel expenses.

Does the airline offer special discounts when I book at the office?

Yes, offices sometimes have exclusive discounts not advertised online. Always ask the staff about current promotions to book your flight at cheaper rates.

Will office staff approve my request to upgrade my seat from economy to business class?

Yes, upgrades are available through the office. However, approval depends on your original ticket rules, so speak with staff for specific clarification.

What rules apply if I want to bring my pet on the flight?

Pet travel depends entirely on airline policies and restrictions. Contact the Lufthansa Nairobi sales office and speak with representatives for clear guidance on this topic.

Can the sales office staff help me add more baggage to my booking?

Yes, representatives at the Nairobi sales office provide additional baggage services. Visit or call the office to request an extra allowance by paying the applicable fees for your journey.

I’m organizing a family trip. Should I contact the office for group bookings?

Definitely! Call the sales office of Lufthansa Airlines in Nairobi to arrange group tickets for your family vacation or any trip involving multiple passengers traveling together to various destinations.

My bag went missing at the airport. Can the sales office help track it?

Contact the airport baggage department about lost items. Staff there will provide forms and help track your missing bag or belongings through proper channels.

My flight got delayed. Does the Lufthansa staff handle urgent rebooking at the airport?

Approach the airport desk immediately for help. Staff there assist with delays and can rebook you on the earliest available flight departing soon.

Can I change my return date if I’m staying longer than planned?

Yes, postpone your flight through the website or by contacting representatives. Do this well ahead of time to avoid complications and last-minute problems.

My ticket rules confuse me. Can I call the airline representatives for an explanation?

Of course, you can. Contacting airline staff for clarification on confusing policies helps you avoid misunderstandings and potential problems during your trip.